Organizational resilience and strategic agility: An integrative framework based on evidence during COVID-19

This article explores how strategic agility
enables organizations to identify potential
threats, mitigate risks and benefit from
emerging opportunities to enhance their
resilience during a crisis. Based on a
qualitative study conducted from April
2020 to March 2021 among 11 French
companies, the results highlight how
strategic agility can be a catalyst for
achieving organizational resilience. This
study presents a structured three-phase
process to help organizations navigate
and adapt to disruptive events. Phase
1 focuses on winning back customers
and leveraging digital tools to improve
loyalty and efficiency. Phase 2 focuses
on strengthening team cohesion and
reconfiguring processes to foster
collaboration and streamline operations.
Phase 3 involves rethinking strategic
activities and renewing business models to
ensure adaptability and long-term growth.